TriZetto’s QuoteToCard Solution Provides Healthcare Payers With Nation’s Broadest Access to Brokers Who Sell Policies and Streamlines Payers’ Small Group Sales

 Sales Automation From Desktop Shortens Closing and Installation
and Frees Brokers to Spend More Time Prospecting

NEWPORT BEACH, Calif. – March 2010 – The TriZetto Group, Inc. today announced the early availability of its QuoteToCard solution, which offers healthcare payers end-to-end sales automation and proprietary integration to HealthConnect, an individual and small-group multi-payer portal with the nation’s largest community of brokers and general agents. For payers using TriZetto’s QuoteToCard solution, brokers will now be able to generate quotes, install cases, enroll members and print identification cards either directly from the payer’s website or through an online marketplace.     

The QuoteToCard solution is available to the 69 payers that use TriZetto’s Facets^TM enterprise administration platform, covering 90 million licensed members. Nearly 7,000 brokers and agents in 19 states employ HealthConnect System’s online portal to generate more than 12,000 individual and small-group quotes per day.

“TriZetto’s QuoteToCard solution provides health plans with the broadest access and easiest connectivity to the channel that sells the most policies: the broker,” said Eric Grossman, TriZetto’s vice president of revenue enablement. “Our offering can decrease the payer’s manual steps for quoting, case set-up, enrollment and renewals by as much as 50 percent and roughly double the return on investment compared to a non-integrated sales automation point solution.”¹ 

“TriZetto’s QuoteToCard solution gives a broker the ability to search, quote, apply and bind health insurance directly from his or her desktop, which can significantly reduce time spent servicing a group and free the broker to focus more on prospecting and selling,” said Peter Everett, chief executive officer of HealthConnect Systems. “Given the solution’s connectivity to almost 7,000 brokers, it also provides the payer with real-time visibility into the sales cycle for much needed competitive intelligence about benefit plan design and pricing.”

Because the QuoteToCard solution can reduce data errors, incorrect effective dates and late member identification cards, the solution can also increase customer satisfaction and retention, added Grossman. In a 2008 study by TriZetto, brokers reported that it took typically 18 to 29 days to close individual and small-group customers. Brokers in that study reported that case installation was their greatest distribution problem.² Research by The Alan Katz Group and Miller Marketing Insights in 2007 showed that brokers on average spent 63 percent of their time on service and administrative work, rather than focusing on new business.³

TriZetto’s QuoteToCard solution is a component of a larger suite of sales and service automation tools including policy administration, billing/commission capabilities and health insurance connector/exchange administration for health plans and state governments. In May 2009, TriZetto and HealthConnect announced a partnership to develop new products and services that help payers, health insurance brokers and general agents significantly improve the sales and service life cycle.

1. The TriZetto Group, customer ROI analysis, August 2009.
2. Gantry Group, broker survey commissioned by The TriZetto Group, September/October 2008.
3. The Alan Katz Group, Miller Marketing Insights, “Agent ‘Business Growth’ Survey,” Nov. 25, 2007.

 

HealthConnect's dedication to being green pays off in savings

Norwalk, CT - February 2010- Since starting its company-wide green program in October 2008, HealthConnect Systems, has made not only its mark on the environment but also on its savings. The company originally launched its green program to extend the benefits package for their employees and to work together to reduce the carbon footprint required to operate the company to zero.

Through this program, the company would adopt environmentally friendly practices and would compensate employees for doing the same. A year after launching the program, HealthConnect saved over $20,000 despite the costs associated with the program.

"We have received a great response and involvement from the employees when we launched the program," said Peter Everett, HealthConnect President and CEO. "Within the first few weeks of launching the program, a significant number of employees signed up for a program that reduces junk mail, dedicated efforts to recycling and making our offices paperless and overall became creative in reducing their carbon footprint. We have employees taking public transportation, buying energy efficient products and even looking into wind energy for their homes."

The results of the program have been better than expected despite the financial costs to launch the program. The cost of the program included a purchase of two hybrid cars for the company sales team, the financial incentives offered by the company to promote environmentally beneficial behavior changes by its employees in their personal lives (all of which are optional by employees on whether to participate); and from financial contributions by the company and its employees toward greenhouse gas emission reduction projects.

In addition to putting green initiatives into practice, HealthConnect launched a green blog and recently started a quarterly green newsletter. For a chart of savings, click here.